ScreenConnect, TeamViewer, and Accred Connect compared
ScreenConnect and TeamViewer are standalone remote support tools: ScreenConnect is sold as a single One license or per concurrent technician, in the cloud or on-premises, and TeamViewer Remote is licensed to named users on subscription. Accred Connect is remote support built into the Accred suite for Windows PCs and Macs: technicians view and take control from Windows or a Mac technician app, work on a Windows PC in a background Shadow session while the user isn’t interrupted, and use patent-pending AI-assisted fixes, with every session tied to a ticket in Accred Consult. It is sold as Consult + Connect at $29.99 per seat per month, $26.99 from seat 11, with agents on unlimited computers.
How to read this comparison
Accred Connect supports Windows PCs and Macs, and its installers are not yet code-signed. If you need Linux or mobile devices, an on-premises server, or a mature standalone tool, ScreenConnect or TeamViewer is the better fit today. ScreenConnect prices were checked on November 5, 2026 and TeamViewer facts on October 27, 2026, on each vendor’s public pages; prices change, so confirm them with the vendor.
At a glance
| ScreenConnect | TeamViewer Remote | Accred Connect | |
|---|---|---|---|
| Main job | Remote support and access | Remote access and IT support | Remote support, AI-assisted fixes, and device inventory, tied to Consult tickets |
| Remote control | Yes | Yes | Yes, on Windows PCs and Macs |
| Work without interrupting the user | Backstage (Standard and up) | Not checked | Shadow: off until an admin approves it per device; every session recorded |
| Deployment | Cloud or on-premises | Subscription | Web console, Windows and Mac agents, and a Mac technician app |
| Licensing | One: a single license; Standard and Premium: per concurrent technician | Named users; tiers by seats and sessions | Per technician: a Consult + Connect seat; agents on unlimited computers |
| Published price | One license $30 a month billed annually; Standard $47 and Premium $57 per technician a month billed annually | Shown in the vendor’s store by region | Included with Consult + Connect · $29.99 per seat per month |
ConnectWise ScreenConnect
ScreenConnect is remote support software offered in the cloud or on-premises. On cloud plans, One is a single license at $30 a month billed annually, with 10 unattended agents and one session. Standard and Premium are licensed per concurrent technician at $47 and $57 a month billed annually, with unlimited unattended agents; Standard adds Backstage, session recording, and a remote command line. Enterprise pricing is custom.
TeamViewer Remote
TeamViewer Remote, formerly TeamViewer Core, is described as fast and secure remote access and IT support. Commercial tiers include Business (one seat, one session), Premium (many seats, one session), and Corporate (many seats, three sessions), licensed to named users on subscription. A free tier is for personal, non-commercial use.
Accred Connect
- View and control a Windows PC or a Mac, from Windows or the Mac technician app, with several technicians in one session: pass control back and forth, join to watch, and let Owners and Admins end a session.
- Shadow gives a technician a private Windows workspace on the same computer, so the user isn’t interrupted. It is off until an Owner or Admin approves it per device, works at the sign-in screen, and every session is recorded with the technician’s name.
- Patent-pending agentic IT support: people ask in Teams or Slack, or a technician hands the ticket to their AI assistant, which finds the PC, works out what is wrong, and fixes it. The person at the PC is asked first, high-risk fixes wait for a technician, and every step is logged.
- Devices are enrolled by client and location, with status and inventory from signed check-ins.
Connect is sold with Accred Consult, so remote sessions and fixes land on the same client and ticket as the rest of your support work. The installers are not yet code-signed, so Windows shows an unknown-publisher warning and macOS may ask you to confirm the Mac installer.
Which to choose
- Choose ScreenConnect for per-technician remote support across platforms, with an on-premises option.
- Choose TeamViewer for named-user remote access with session tiers.
- Choose Accred Connect when you support Windows PCs and Macs for Microsoft 365 clients and want remote control, Shadow, and AI-assisted fixes on the same ticket as your Consult support queue.
Questions
How much does ScreenConnect cost?
On November 5, 2026, ScreenConnect listed One, a single license, at $30 a month billed annually. Standard and Premium were $47 and $57 a month billed annually per concurrent technician. Enterprise pricing is custom.
Can Accred Connect replace ScreenConnect or TeamViewer?
For Windows PCs and Macs, often yes: Connect has remote control on both, several technicians per session, and Shadow sessions on Windows where the user isn’t interrupted. If you also support Linux or mobile devices, need an on-premises server, or need a code-signed installer today, keep ScreenConnect or TeamViewer.
Is Accred Connect free?
No. Connect is sold with Consult as Consult + Connect: $29.99 per seat per month, $26.99 from seat 11. Agents install on unlimited computers at no charge, and the 30-day free trial for up to 5 technicians needs no card.
Sources
- ScreenConnect pricing · ConnectWise
- TeamViewer Remote product description · TeamViewer
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